Privacy Policy

1. Data Controller

Responsible for data processing on this website: Wika - Care Services Owner: Wiesława Lubczynska Frankenring 31, 47798 Krefeld Email: info@wika-hilfe.de Phone: +49 1578 913 61 77 Web: www.wika-hilfe.de

2. General Information

Protecting your personal data is important to us. We process personal data only in accordance with applicable data protection laws (in particular GDPR and German data protection law).

3. Data We Process

When you access the website, technically required data may be processed (e.g., shortened IP address, date/time, visited page, browser type, operating system, referrer). If you contact us (e.g., via contact form), we process your submitted data (name, email, message) to handle your request.

4. Purposes and Legal Bases

We process data to provide the website, ensure IT security, respond to inquiries, and safeguard legitimate interests in a stable and user-friendly service. Legal bases include Art. 6(1)(b), (c), (f) GDPR and, where applicable, Art. 6(1)(a) GDPR (consent).

5. Cookies and Similar Technologies

This website currently does not use non-essential analytics or marketing cookies. If consent-requiring cookies are added in the future, they will only be used after prior consent via a consent banner.

6. External Links and Social Media

Our website may contain links to external platforms (e.g., Facebook, Instagram, YouTube). By clicking a link, you leave our website. The respective provider is solely responsible for processing data on their platform.

7. Recipients and Processors

Personal data is only shared where necessary for contract performance, where legally required, or with your consent. External service providers are engaged, where necessary, based on data processing agreements.

8. Retention Period

Personal data is stored only as long as necessary for the stated purposes or as required by statutory retention obligations.

9. Your Rights

You have the right of access, rectification, erasure, restriction of processing, data portability, and objection to certain processing activities. You may withdraw consent at any time with future effect.

10. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data.

11. Data Security

We implement technical and organizational measures to protect your data against loss, manipulation, and unauthorized access. Complete security of internet transmission cannot be guaranteed.

12. Communication by Email

If you contact us by email, we use your information only to process your request. Please note that unencrypted emails may have security vulnerabilities.

13. Data Protection Officer

Data Protection Officer: Wiesława Lubczynska.